Mattresses
- 100‑night trial with 21‑night adjustment period
- Must be clean and undamaged
- One trial per product type per household
Returns & Exchanges
Sleep on it. If it’s not love, we’re here to help. Learn how the 100‑night trial works, what’s covered by category, and how to start a return or exchange.
100‑night trial
Try eligible mattresses for up to 100 nights. If you’re not completely satisfied, start a return after the 21‑night adjustment period and before night 100.
Easy refunds
Approved returns are refunded to the original form of payment. Bank processing times vary; most refunds post within 3–10 business days after pickup or receipt.
Exchanges
Prefer to swap? Our team can help exchange eligible products for a different size or model. Exchange availability varies by category and inventory.
Pickup & donations
Mattress returns may be coordinated for pickup. When possible, we partner with local organizations to donate gently used product.
What’s eligible
Pillows
- 30‑day return window
- Original packaging preferred
- Hygiene standards apply
Bedding
- 30‑day return window for sheets and protectors
- Must be free of stains or damage
- Wrong size? Exchanges available on select items
Adjustable bases
- Final sale once assembled in many regions
- Manufacturer warranty applies to defects
- Contact support for region‑specific options
How to start a return
- Locate your order
Grab your order number and the email used at checkout.
- Reach out
Contact support to begin. We’ll verify eligibility and discuss pickup or shipping labels based on the item.
- Prepare the item
Keep items clean and ready for carrier pickup or drop‑off. For freight items, a scheduled pickup window will be provided.
- Refund or exchange
After the item is received or picked up, refunds are processed or the exchange is released to ship.
Frequently asked questions
When can I start a mattress return?
We recommend a 21‑night adjustment period. Returns can be started any time between night 21 and night 100 of your trial window.
Are there return fees?
Most accessories have free returns. Freight pickups for large items may include a service fee depending on location.
How long do refunds take?
Once the item is received or picked up, refunds typically post within 3–10 business days, depending on your bank.
Can I exchange for a different size?
Yes for many pillows and bedding items, subject to inventory. Mattresses may be exchanged for a different model in some regions.